Customer bought digital download but hasnt downloaded files

Showing results for. Search instead for. Did you mean:. ManicaDesigns Crafty Poster. Translate to English There was a problem fetching the translation. All forum topics Previous Topic Next Topic. NanaLetha Community Maker. Reply Loading Ok, maybe I'm just overreacting, haha. Thanks for your reply. CobblestoneAven ue Crafty Poster. Maybe they thought that they were "real" cards and are waiting for them to arrive in the mail.

When you have gone through the list, let me know if they solved your problem or did not. Hope one of them works for you! I am going to attempt your list and see if that fixes it. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Show only Search instead for. Do you mean. Search Results:. Trouble with the Digital Library - will not complete the download. Windows Explorer shows the file size as ,KB - that doesn't match the status bar I even completely closed IE, and started over, with the same result.

Is there any way to force the download completion? Thanks, Ken Solved! LittleRedWindow Post Crafter. I am also having this problem today, the customer who complained had order When I go to any order on my page and click "view my files" and try the download button myself, I get the same order. This is very very bad, I get too many orders to be emailing them all separately not to mention people are getting angry. Please let us know what you figure out!

Thank you!!! I also had this person complain: , but at the time I just assumed that it was someone more "technologically challenged" I get a lot of those and sent them to the help files. But I'm now thinking it was the same problem. Hi Cassie! So, for the first order you posted, it does look like the file was available, and we weren't able to detect any errors with the download on the buyer's side. For the second order you posted, I'm seeing that the files for this order were successfully downloaded.

WhimandWillowSt udio Post Crafter. I'm not US based so am waking up to irate customers wanting refunds as the mess ups are meaning I'm missing their events due to this. Hi Steph, I'm seeing that the files were downloaded for this order. It sounds like your buyer may be running into trouble opening them.

If you use a specific program to create or open the files, it's possible that sharing these details could be helpful. Hi Jessica, I'm sorry, I think you may have misunderstood the problem I'm describing. The download portal seems to be marking the files as downloaded because she has clicked the link, but it's taking her to the Uh-No the file doesn't exist error page.

Sharing the program I create and open files in isn't helpful to her if she doesn't have the file. All of your AtmosFX digital downloads can be found in your customer account. Login to AtmosFX. You'll see a list of all of your orders, which include links to your downloads.

Here is a screenshot for example:. If you haven't registered your account yet, you can register now and find all of your previous orders before registration listed in your order history. Remember, you may have used a different name or email address to place your order. The CSV file export option, which is at the bottom of the Orders page, generates a spreadsheet file of all digital orders that have been processed by the app.

This means that even if the customer has not yet downloaded the product, there is still a record of the customer's order in this report. The Settings section provides you with ways to personalize the emails that you send to customers. There are two email templates associated with digital products:.

If you check the box next to Display download link on checkout page , then the customer sees a Download now link on the order confirmation page. The customer also receives an email with the ability to download the file. If you uncheck the box next to Display download link on checkout page , then the customer doesn't see a Download now link on the order confirmation page.

Instead, they receive an email with the ability to download the file.